All Systems Operational

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Welcome to Lendesk's page for communicating the status of our services.

If you are experiencing issues that are not reflected here, please contact support@lendesk.com.

Lendesk for Underwriters ? Operational
Lendesk Web App Operational
API Services (https://api.lendesk.com) Operational
Email Operational
Document Upload Operational
Document Generation Operational
eSignature Operational
Credit Pull (Equifax) Operational
Credit Pull (Transunion) Operational
Search and Indexing Operational
Lendesk for Brokers ? Operational
Lendesk Web App Operational
Document Upload Operational
Document Generation Operational
Credit Pull (Equifax) Operational
Submission Operational
Search and Indexing Operational
Application Import Operational
eSignature Operational
Supporting Services ? Operational
Intercom message delivery ? Operational
Mandrill US West Operational
LenderSpotlight ? Operational
Lendesk - User Acceptance Test Server ? Operational
Lendesk Web App Operational
API Services (https://uat-api.lendesk.com) Operational
Email Operational
Document Upload Operational
Document Generation Operational
eSignature Operational
Credit Pull (Equifax) Operational
Credit Pull (Transunion) Operational
Submission Operational
Search and Indexing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 7, 2020

No incidents reported today.

Apr 6, 2020

No incidents reported.

Apr 5, 2020

No incidents reported.

Apr 4, 2020
Completed - The scheduled maintenance has been completed.
Apr 4, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 13:30 PDT
Scheduled - Home Trust has advised us they will be undergoing system maintenance between 1:30pm PDT and 5pm PDT on Saturday, April 4. Submissions to Home Trust will not be available during this time.

All other lenders on the platform will remain available.
Apr 3, 09:48 PDT
Apr 3, 2020

No incidents reported.

Apr 2, 2020

No incidents reported.

Apr 1, 2020

No incidents reported.

Mar 31, 2020
Resolved - Equitable Bank has resolved the issue. Thank you for you patience.
Mar 31, 17:15 PDT
Investigating - We are currently looking into an issue regarding submissions to Equitable Bank.
Mar 31, 08:48 PDT
Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020
Resolved - This incident has been resolved.
Mar 24, 17:11 PDT
Monitoring - Finastra are reporting that their systems are now operating as expected again. Users should be able to submit to all lenders on our platform again. We will continue to monitor and provides updates as necessary.
Mar 24, 08:25 PDT
Update - Finastra have reported they are continuing to work on this issue over the weekend, and are aiming to be back online for start of business on Monday. We will continue to monitor the incident and provide updates.
Mar 21, 09:03 PDT
Identified - Finastra has reported they are investigating a potential cyber security incident and have taken their services offline. This means that the lenders in Spotlight Submit that use the FCX connector will not be able to receive submissions. Brokers who want to submit to FCX lenders will need to be resubmit once Finastra services have been restored.

Alternatively, the following lenders remain unaffected:

Alta West Capital Corporation
Castleton
DUCA
Effort Trust
Equitable Bank
First National
First Circle
Graysbrook Capital
Home Trust
Interfinance
Lendwise Mortgages
Merix Financial
NPX
People's Trust
RMG Mortgages
Secure Capital MIC
Sinclair & Cockburn
Scotiabank
VWR Capital
Westboro

We will continue to monitor and update as more information becomes available.

You can find more information and updates on the Finastra incident here: https://www.filogix.com/news/
Mar 20, 10:59 PDT
Investigating - Finastra is down, all FCX lenders can not be submitted to at this time.
Mar 20, 09:55 PDT