Issue with Lender: CMLS
Update - We are continuing to investigate this issue.
May 27, 13:46 PDT
Investigating - We are investigating a report that incorrect expenses amounts are being sent to CMLS. We are working to verify this report.
May 27, 13:45 PDT
Issue with Lender: Bridgewater Bank
Update - We are continuing to work on a fix for this issue. In the meantime, to submit to Bridgewater you can remove the Street type from addresses in the application and add it to the Street name instead.

Please contact the support team at support@lendesk.com if you require further assistance.
May 21, 16:35 PDT
Update - We are continuing to work on a fix for this issue.
May 20, 11:46 PDT
Identified - We have identified an issue where some applications sent to Bridgewater Bank through Filogix Express are not being received by the lender. We have contacted Filogix and they are currently investigating the issue.
May 19, 18:49 PDT
Issue with submission notes to Haventree
Update - Haventree is continuing to work on a fix for the issue regarding special characters.

A separate issue has been identified where applications submitted with blank current addresses are not received by Haventree. We recommend reviewing your application to make sure that you have entered a current address for all applicants. Lendesk and Haventree are currently working on improvements.

Thank you for you patience and understanding.
Apr 21, 16:47 PDT
Identified - Submissions to Haventree with notes containing special characters are not being received by the lender. Haventree has identified the cause and is working on implementing a fix.

In the meantime, please remove any special characters on your note before submitting your application.
Apr 14, 09:49 PDT

About This Site

Welcome to Lendesk's page for communicating the status of our services.

If you are experiencing issues that are not reflected here, please contact support@lendesk.com.

Spotlight Submit & Alternative Gateway ? Operational
Lendesk Web App Operational
Document Upload Operational
Document Generation Operational
Credit Pull (Equifax) Operational
Submission Operational
Search and Indexing Operational
Application Import Operational
eSignature Operational
Spotlight Search Operational
Spotlight Search ? Operational
Lendesk Classic ? Operational
Lendesk Web App Operational
API Services (https://api.lendesk.com) Operational
Email Operational
Document Upload Operational
Document Generation Operational
eSignature Operational
Credit Pull (Equifax) Operational
Credit Pull (Transunion) Operational
Search and Indexing Operational
Lender Connections Major Outage
Attain by Verico Operational
Community Trust Operational
CMLS Financial Ltd. Operational
Equitable Bank Operational
ATB Financial Operational
AVEO by CMLS Financial Operational
Adapt Préférentiel Operational
Adapt Quasi Préférentiel Operational
Alterna Operational
Alterna-CFFC Operational
Attain NearPrime Operational
Attain Prime Operational
Attain Prime (Connect) Operational
B2B Bank Operational
BlueShore Financial CU Operational
Blueprint Mortgages Operational
Bridgewater Bank Major Outage
Broker's Mortgage Operational
CFF Centres Operational
CFF Centres Classic Operational
CMLS Financial Degraded Performance
CMLS Financial (Connect) Operational
CMX Test Lender Operational
CWB Optimum Mortgage A Operational
CWB Optimum Mortgage Alt-A Operational
Centum Mortgage Operational
Coast Capital Savings CU Operational
Community Trust Operational
Desjardins Operational
Dominion Lending Centres Operational
DUCA Operational
Envision Financial Operational
Haventree Bank(fka Equity Fin) Operational
First Ontario Credit Union Operational
First National Operational
Fisgard Asset Management Operational
HomEquityBank CHIP Max Operational
HomEquityBank CHIP Reverse Mtg Operational
HomEquityBank Income Advantage Operational
Home Trust Operational
Hypothèques Sélection Operational
IC Savings Operational
ICICI Bank Canada Operational
Industrial Alliance Operational
Intellimortgage Operational
Island Savings Operational
League Savings and Mortgage Operational
Lendwise Mortgages Operational
M-Link Mortgage Operational
Magenta Operational
Manulife Bank of Canada Operational
Marathon Mortgage Corp. Operational
MCAP Eclipse Operational
MCC Centric Mortgage Operational
Meridian Credit Union Ltd. Operational
Merix Financial Operational
MFL Refinance Operational
MSM 1st Ave Operational
MSM 2nd Ave Operational
MYBB 1OneFund Operational
MYBB AAREA Operational
MYBB Atrium Operational
MYBB Canadian Mortgage Inc. Operational
MYBB Classic Mortgage Corp. Operational
MYBB Elle Mortgage Corp Operational
MYBB GreenBrix commercial Operational
MYBB GreenBrix residential Operational
MYBB OnDeck Operational
MYBB Premier Canadian Mortgage Operational
MYBB Rent to Own Operational
MYBB RiverRock MIC Operational
MYBB Secure Capital MIC Operational
MYBB Sequence Capital Operational
MYBB Sub-Prime Mortgage Corp Operational
MYBrokerBee BEEHIVE Operational
MYBrokerBee CUSTOM Operational
MYBrokerBee MARKETPLACE Operational
Mortgage Point Financial Operational
NPX Operational
Optimum Mortgage (CWT) Operational
Peoples Bank of Canada Operational
Pillar Financial Services Operational
Pioneer West Acceptance Corp. Operational
RFA Bank of Canada (Non-prime) Operational
RFA Mortgage Operational
RFA Mortgage (Prime) Operational
RMG-Eclipse Operational
RMG Mortgages Operational
Radius Financial Operational
Right Mortgage Operational
Scotiabank Operational
Servus Credit Union Ltd. Operational
SimpliciT Operational
SureLine Operational
TD Canada Trust Operational
THINK Financial Operational
The Mortgage Group Operational
Union Capital Lending Operational
VERICO Cdn Home Buyer's Mtg Operational
VERICO LifeCycle Mortgage Operational
VERICO Mtg. Evolution Operational
Valley First Credit Union Operational
Wealthline Operational
XMC Mortgage Corp Operational
Your All Inclusive Union Mtg Operational
Supporting Services ? Operational
Intercom message delivery ? Operational
Mandrill US West Operational
Lendesk - User Acceptance Test Server ? Operational
Lendesk Web App Operational
API Services (https://uat-api.lendesk.com) Operational
Email Operational
Document Upload Operational
Document Generation Operational
eSignature Operational
Credit Pull (Equifax) Operational
Credit Pull (Transunion) Operational
Submission Operational
Search and Indexing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 27, 2020

Unresolved incident: Issue with Lender: CMLS.

May 26, 2020
Issue validating applications with credit reports pulled today
Resolved - This incident has been resolved.

If you are experiencing an issue when validating an application where the validation does not complete, and you pulled a credit report the morning of Tuesday May 26th before 11:30am EST, please pull a new credit report.

Note that this will not affect your customer's credit scores.
May 26, 08:42 PDT
Identified - The issue has been confirmed and we are working with Equifax to address the issue.
May 26, 08:27 PDT
Investigating - We are experiencing an issue with application validation that contain a credit report pulled today. We are investigating the issue and have reached out to Equifax to address.
May 26, 07:41 PDT
Error in GDS/TDS calculations
Resolved - This incident has been resolved.
May 26, 06:14 PDT
Identified - The issue regarding the GDS and TDS calculations has now been resolved.

Thank you for your patience.
May 25, 14:23 PDT
May 25, 2020
Issue with processing Equifax credit reports
Resolved - We have resolved the issue. Submissions and Credit reports is now fully operational.
May 25, 11:19 PDT
Update - We are continuing to work on a fix for this issue.
May 25, 10:19 PDT
Identified - The issue has been identified and a fix is being implemented.
May 25, 10:11 PDT
Investigating - We are experiencing connectivity issues with Equifax resulting in validation errors during lender submissions. We are working with Equifax to address the issue.
May 25, 09:41 PDT
May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020
Issue with Community Trust
Resolved - This issue has been resolved.
May 22, 10:40 PDT
Identified - An issue has been identified where applications submitted with blank current addresses are not received by Community Trust. We recommend reviewing your application to make sure that you have entered a current address for all applicants. Lendesk and Community Trust are currently working on improvements.

Thank you for you patience and understanding.
Apr 21, 16:49 PDT
May 21, 2020
Issue with Equitable Bank
Resolved - This incident has been resolved.
May 21, 14:58 PDT
Identified - Equitable Bank has implemented a fix and we are testing the connection.
May 21, 14:28 PDT
Investigating - Equitable Bank is not accepting submissions or returning decisions at this time. We are investigating the issue.
May 21, 09:50 PDT
May 20, 2020
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 20, 22:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 20:07 PDT
Scheduled - We will be performing maintenance on the Lendesk application PRD1 during this period. The application will be unavailable at times during this maintenance window.
May 20, 20:05 PDT
May 19, 2020
May 18, 2020

No incidents reported.

May 17, 2020

No incidents reported.

May 16, 2020

No incidents reported.

May 15, 2020

No incidents reported.

May 14, 2020
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 14, 21:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 18:00 PDT
Scheduled - We will be performing maintenance on the Lendesk application PRD1 during this period. The application will be unavailable at times during this maintenance window.
May 14, 14:33 PDT
May 13, 2020

No incidents reported.

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