Issue with credit pull

Incident Report for Lendesk Technologies

Resolved

This incident has been resolved.

Posted Jun 19, 2020 - 07:44 PDT

Monitoring

Equifax has resolved the transaction time issues leading to timeouts (more detail available at https://www.equifax.ca/credit/News/Preview.aspx?ID=108&Lang=E).

Lendesk will continue to monitor the service.

Posted Jun 18, 2020 - 22:49 PDT

Identified

Equifax is currently experiencing an issue impacting transaction times leading to timeouts. For more information, please visit: https://www.equifax.ca/credit/News/Preview.aspx?ID=105&Lang=E

Posted Jun 18, 2020 - 17:28 PDT

Investigating

We are currently investigating an issue with Equifax which is affecting the ability to pull credit reports.

Posted Jun 18, 2020 - 17:09 PDT

This incident affected: Lendesk Enterprise & Gateway (Credit Pull (Equifax)).