Issue with submission notes to Haventree
Incident Report for Lendesk Technologies
Update
Haventree is continuing to work on a fix for the issue regarding special characters.

A separate issue has been identified where applications submitted with blank current addresses are not received by Haventree. We recommend reviewing your application to make sure that you have entered a current address for all applicants. Lendesk and Haventree are currently working on improvements.

Thank you for you patience and understanding.
Posted Apr 21, 2020 - 16:47 PDT
Identified
Submissions to Haventree with notes containing special characters are not being received by the lender. Haventree has identified the cause and is working on implementing a fix.

In the meantime, please remove any special characters on your note before submitting your application.
Posted Apr 14, 2020 - 09:49 PDT
This incident affects: Lender Connections (Haventree Bank(fka Equity Fin)).