If you are experiencing an issue when validating an application where the validation does not complete, and you pulled a credit report the morning of Tuesday May 26th before 11:30am EST, please pull a new credit report.
Note that this will not affect your customer's credit scores.
Posted May 26, 2020 - 08:42 PDT
The issue has been confirmed and we are working with Equifax to address the issue.
Posted May 26, 2020 - 08:27 PDT
We are experiencing an issue with application validation that contain a credit report pulled today. We are investigating the issue and have reached out to Equifax to address.
Posted May 26, 2020 - 07:41 PDT
This incident affected: Lendesk Enterprise - User Acceptance Test Server (Credit Pull (Equifax)).