Reports of issues creating applications

Incident Report for Lendesk Technologies

Resolved

The UI issue some users reported when creating new applications has now been resolved.

Posted Feb 12, 2021 - 15:52 PST

Monitoring

We're close to releasing the underlying cause of the issue. In the meantime, if you are one of the unlucky few, please click directly on the text of the Create [application] button rather than the area around it. This is a UI issue only and using this workaround ensures proper button behaviour.

Posted Feb 11, 2021 - 18:28 PST

Identified

The issue has been identified. A workaround is being communicated while we work on the underlying issue. This is an intermittent issue.

Posted Feb 11, 2021 - 09:20 PST

Investigating

We are investigating reports of users encountering issues creating applications.

Posted Feb 11, 2021 - 08:44 PST

This incident affected: Lendesk Enterprise & Gateway (Lendesk Web App) and Lendesk Classic (Lendesk Web App).